If you took out a PCP, HP or PCH finance deal, you may have been mis-sold.

Motor finance complaints may relate to the way a PCP, hire purchase (HP) or other eligible finance agreement was sold, including whether relevant commission arrangements were adequately disclosed. Eligibility for compensation depends on the circumstances of the agreement and the applicable redress scheme rules.

PCP247 is no longer accepting new clients or claims enquiries. Existing clients should contact the solicitor or firm responsible for their case if they have questions about their claim.

The handling of a claim depends on the circumstances of the case and the arrangements in place with the relevant solicitor or firm. If you have already submitted a claim through PCP247, please refer to your correspondence or contact the firm responsible for your case to confirm its current status and any next steps.

PCP247 is no longer accepting new claims or instructions. Existing clients should continue to refer to the terms of their existing agreements.

We cover a broad range of lenders.

The FCA's motor finance redress scheme covers eligible agreements with participating lenders, subject to the scheme's scope and eligibility requirements. Consumers can consult the FCA's published guidance to understand which agreements may qualify.

PCP247 is no longer accepting new claims or instructions and cannot assess new claims through its website.

Compensation would vary, the FCA currently estimate an average of £829 per agreement.

Yes. Like PPI, a Redress Scheme is being used to facilitate compensation.

For clients with existing agreements, the applicable fees and payment arrangements are set out in the relevant terms and conditions. The solicitors' fees, including any success fee or termination fee that may apply, depend on the terms of the individual agreement. Please refer to your signed agreement and the applicable fee schedule for details.

Our solicitors will charge you a fee based on a sliding scale from 18%-36% (inclusive of VAT) of your compensation. We will charge a termination fee if you cancel your agreement with us after the 14 days cancellation period, please read our Terms and Conditions for more information.

No. Your credit score and existing agreements won’t be impacted.

Yes. Your data is handled securely in line with our Privacy Policy, Your details will only be used to handle your claim where agreed'.

No. CMCs don’t require clients to enter into insurance policies.

If the finance was unclear, pressured or didn’t show other options, you may have been mis-sold.

A settled agreement or sold vehicle does not necessarily rule out a complaint, but eligibility depends on the agreement and applicable scheme rules.

You will have to ensure that you have first exited your contract with your previous firm, otherwise you may become liable for two firms fees.

If you have already instructed another claims management company or solicitor, check your existing agreement and confirm the status of your case with that firm. Before ending an arrangement or appointing another representative, review any applicable cancellation terms and potential fees to avoid unexpected costs.

PCP247 is no longer accepting requests to take over existing claims.

Yes, if you’re the executor or authorised representative.

Yes. Each qualifying agreement can be assessed individually.

No. Laws protecting consumers apply only from April 2007 onward.

The fees applicable to existing clients are governed by the terms of their individual agreements with the relevant solicitor or firm. These may include a success fee and, where the contractual conditions apply, a termination fee. Please consult your signed terms and conditions for the precise fees and circumstances in which they may be charged.

Our solicitors charge 18–36% (incl. VAT) of the compensation won. No fee if the claim is unsuccessful.
They will charge a termination fee if you cancel your agreement with us after the 14 days cancellation period, please read our Terms and conditions for more information.

You can claim for free through your lender, the Financial Ombudsman Service, or the FCA's confirmed redress scheme.

Based on hidden commissions and inflated rates that you were not made aware of.

It can take time to receive an update, and timescales vary depending on your circumstances and the stage of the process.

If you’re waiting for a response to a complaint, contact your lender directly for an update. If you’re unhappy with the response or need further guidance, you may be able to contact the Financial Ombudsman Service (FOS).

If you already have a claim through PCP247, please contact the solicitor or firm responsible for handling your case to confirm its current status and any next steps.

There is no charge during the 14-day cooling-off period. After that, our solicitors may apply a reasonable charge where work has already been carried out on your claim, in accordance with Solicitors Regulation Authority requirements. Please read your terms and conditions for details.